SOLVED: Azure Virtual Desktop Black Screen Issue

Azure Virtual Desktop (AVD) is a powerful platform for external desktop services and offers companies the flexibility and productivity they need. Issues such as the Azure Virtual desktop Black screen Can cause disturbances, giving users access to their virtual environment.

We will deal with the common causes behind this problem, resolve steps to resolve steps before Windows 10/11And solutions to solve it.

What is the problem of the virtual desktop of Azure?

The Azure Virtual desktop Black screen Problem occurs when users cannot see their desktop environment after logging in to a virtual machine. Instead, the screen remains black or freezes. This problem can take place immediately after logging in or intermittently, which influences the productivity of users. Various factors can cause this, including graphic configuration problems, RDP settings, network problems or damaged user profiles.

Common causes of the problem of the Azure Virtual Desktop Black Screen

• Graphics Driver Problems: Outdated or incompatible Graphic drivers Can often cause black screen problems in Azure Virtual Desktop. If the graphic configuration in the virtual machine does not match the requirements of the external session, users can experience an empty screen.
• Remote Desktop Protocol (RDP) Configuration problems (RDP): Incorrect RDP -configurations Can result in a black screen during the external session. Problems such as incorrect display settings or hardware gear can disrupt the performance of the session.
• Corrupted User Profile: A Corrupted User -Profile Can prevent the desktop from charging correctly, resulting in a black screen. This often happens after a failed update or corruption in institutions.
• Session time -outs or networking: Arm network performance Or session time -outs can cause the external desktop connection to fail, which leads to a black screen. High latency or low bandwidth can aggravate the problem, disrupting the virtual desktop session.

6 ways to solve Azure Virtual Desktop Black Screen problem

Check RDP settings

Follow these steps to solve any RDP-related configuration problems:

Solving problems for Windows 10/11:

• Open the External desktop connection App.
• Click on the Show options drop -down list.
• Go to the Reproduction tab and check that the Display size is set to an appropriate resolution.
• To expand Hardware – By switching off the box “Use all my monitors for the external session.”
• Click Connect To re -test the session.

If the problem persists, change your RDP settings as follows:

• Go to Start> Settings> System> Remote Desktop and call in the setting for external desktop to On.
• Under Advanced institutionsMake sure Network level authentication is switched on. This offers a safe connection before the session is established.

Update graphic drivers

Outdated or incompatible Graphic drivers Often cause display problems, such as a black screen. Keeping your drivers informed can solve compatibility problems.

Solving problems for Windows 10/11:

• Step 1: Right -click Start button and select Device management.
• Step 2: Bright the Display -Adapters Section, right -click your graphic device and choose Update Driver.
• Step 3: To elect Automatically search for updated drivers software. If a newer driver is available, it will be installed automatically.
• Step 4: Start your system again after installation to apply the updates.

As an alternative, visit the manufacturer’s website (Nvidia, AMD or Intel) to download the latest drivers for your specific graphic map.

Or even better, invest in a third-party PC suite with a built-in driver, such as Fortect.

Fortect is an improved security suite with real-time malware protection and driver-update functions.

Fortect automatically scans all your installed drivers and identifies outdated and damaged, such as your display adapter that causes Azure Virtual Desktop Black screen. It will update it automatically within a few minutes. Once updated, it will also optimize the performance of your PC, so that your Windows machine works smoothly.

Download and install Fortect now.

Restart the virtual machine

A simple restart can help renew the virtual machine and solve small problems, including display problems.

Solving problems for Windows 10/11:

• Step 1: Go to Start> Power> Restart To restart the system.
• Step 2: As an alternative you can Azure Virtual Machine from the Azure Portal By selecting and clicking the VM Restart.

This can delete temporary session problems or settings, wrong configurations, so that you have access to your desktop.

Delete the user profile cache

As the User profile cache Is damaged, it can happen that the virtual machine is properly loaded, resulting in a black screen.

Solving problems for Windows 10/11:

• Step 1: Pressure on Windows + R around the Run dialogue.
• Step 2: Type %AppData% and press Enter To access the AppData folder.
• Step 3: Search for the folder that is linked to your profile or the Microsoft Profile and delete the cachemap.
• Step 4: Complete a new user profile Settings> Accounts> Family and other user> Add someone else to this PC.

After setting a new profile, log in to the virtual desktop of Azure and check whether the problem has been solved.

Check network connectivity

Network connectivity problems can lead to session drops or time -outs, causing a black screen. It is crucial to guarantee a stable and sufficient bandwidth for the external connection.

Solving problems for Windows 10/11:

• Step 1: Check your internet connection By opening a browser and verifying that websites correctly load.
• Step 2: Run one Network problem solver continue Settings> Update and Security> Solving problems> Extra problem solutions> Internet connections.
• Step 3: If the connection is slow or unstable, consider switching to a faster or more stable network.

Other Windows 10 -Route:

Settings> System> Solving problems> Other problem solver> Network and Internet

After solving network problems, test the connection again to check whether the problem of the black screen continues.

Check the use of Azure VM Resource

If your Azure Virtual Machine Is under-performance because of a high CPU, ram or disk use, this can cause various problems, including black screens. Monitoring and scaling the sources of the VM can solve these problems.

Solving problems for Windows 10/11:

• Step 1: Log in to the Azure Portal.
• Step 2: Navigate to the dashboard of your virtual machine.
• Step 3: Under the Monitoring Section, click on Statistics and assessment sources (CPU, Memory, Disk I/O).
• Step 4: If sources are maximized, consider scaling the VM by choosing a higher performance level.

Other solutions: Azure Virtual Desktop Black Screen

Switch hardware -graphic acceleration off

Disabling hardware acceleration can often solve the black screen problems with regard to graphic conflicts.

Solving problems for Windows 10/11:

• Open External desktop connection By typing and clicking it in the search bar in the window Show options.
• Go to the Reproduction tab and switch off the box that says Use all my monitors for the external session.
• Turn off hardware acceleration and test the session again.

Update external desktop client

Make sure the External desktop client is updated to the latest version. Older versions of the customer can cause compatibility problems, including black screens.

Solving problems for Windows 10/11:

• Visit the Microsoft Store and search for External desktop.
• Click Update To ensure that the latest version is installed when an update is available.

Reconfigure the display settings reconfiguration

Amendment Display settings Can solve conflicts that lead to a black screen.

Solving problems for Windows 10/11:

• Open the External desktop connection window.
• Go to the Reproduction Tab and adjust the screen resolution and color depth to lower settings (eg 16-bit color depth).
• Click Connect To test whether the display problem has been solved.

Make a new user profile

If a damaged profile causes the problem, creating a new one can help.

Solving problems for Windows 10/11:

• Open Settings> Accounts> Family and other users and click Add someone else to this PC.
• Set a new user account and test whether the black screen persists.

Please contact Microsoft -Support

If all steps to solve problems fail, consider contacting contact Microsoft support For further help. They can help determine the cause of the problem.

Conclusion

The Azure Virtual desktop Black screen problem Can arise from various factors, such as graphic causes of drivers, RDP configuration problems or network problems. According to the above problem solution steps that have been described above for Windows 10/11You can solve the problem and restore seamless access to your virtual desktop.

Regular maintenance, such as updating drivers, checking RDP settings and guaranteeing a stable network, can prevent future events and improve your overall experience Azure Virtual desktop.